What customers paid for matches what they can do.
We focus on clear handoffs between payment events and your product state—so support isn’t untangling three sources of truth.
01.State after payment
Unlock access, mark an order paid, or notify your team—whatever your SOW defines as the outcome of a successful charge.
02.Refunds & changes
We document what’s automated vs manual for v1—complex proration and usage billing usually become their own phase.
03.Reporting
Pointers to Stripe Dashboard vs in-app admin—so finance and ops know where to look first.
04.Out of scope by default
Usage metering, multi-currency tax logic, and custom invoicing PDFs—quoted when you need them, not assumed.
05.Source of truth
We define which system is authoritative for which facts (Stripe vs app database) so support isn’t reconciling two conflicting stories.
06.Support-ready workflows
Admin visibility for payment status and customer identity so you can answer “did it go through?” without engineering involvement.
